Engagement Manager

Functie Engagement Manager
Aanvraagnummer 91084
Expertise Agile, SCRUM, Prince2, PMI
Regio Waardenburg
Startdatum ASAP
Duur Vast dienstverband
Werkzaamheden

As an Engagement Manager, you will be expected to manage the relationship with customers, partners all around the world. During the project lifecycle, you will be the main point of contact. This also means stakeholder management, dealing with politics, high demanding business and various cultures. You will fulfil an important role supporting and advising clients withimplementing their new customer journey.

Organisation
Our client is the leading global provider of mobile self-scanning solutions, accounting for an overall market share approaching 50%, with a proven track record of delivering business value to the world’s top 5 food retailers. Benefitting from over 10 years of experience and built around retail best practices, their scan platform is implemented in different supermarket and hypermarket environments in over 30 countries all over the world.

Specific job responsibilities
• Manage various projects/programs at the same time for different clients and partners worldwide;
• Coordinate, supervise, and be the strategist for the projects from beginning till end.
• Collaborate and bridge the gap between the businessand the technical teams of the client and the organisation.
• Manage the customer’s political stakeholder landscape, up to C-level.
• Develop Statements of Work, project plans, task deliverables, accomplishing good customer satisfaction
• Manage the engagements in a structured and professional manner and report on the status of the project weekly internally and externally;
• Work independently, utilize program and project management skills to plan, track and execute on program goals including scope, status, budgets and timelines;
• Quickly understand the situation and the needs of the client and translate them into viable solutionsusing Company Solutions;
• Manages business and technical issues as they arise and ensures a speedy resolution;
• Perform business process gap analysis and manage requirement changes;
• Be an effective communicator and organizer.

Your profile
You have a self-starter attitude with the ability to work in a dynamic environment. You have managed projects before, but want to step up to manage projects that are mission critical, focus on usability and have a larger budget. You are an excellent communicator and feel comfortable interacting with stakeholders at various levels within the client organisation.

Desired Skills & Experience
• A minimum of 2 year’s experience as a Partner Engagement or Project Manager in a client facing position, in a software company;
• Organizational and cultural sensitive;
• Experience with budget approval processes;
• Outstanding attention to detail, follow through and teamwork;
• Experience with agile methodologies & project management methodologies (Agile/SCRUM, Prince2, PMI etc.)
• Strong political stakeholder management, risk management and escalation management skills
• Strong consultancy, analytical and communications skills;
• Excellent verbal and written communication skills in English, Dutch and German preferred
• Extensive travel up to 25% of the time (can be higher depending on customer profile).
• A team player that shares his/hers experience with other project managers and that is interested in the big changes that are about to happen in the Retail Industry.

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